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Switch on Gmail’s ‘undo send’ feature now and make it office policy.Never use placeholder text like ‘Lorem Ipsum’ in your emails.To avoid having to Google ‘how to delete an email’ again next month, set a plan in place now to avoid it happening again. Remember to stay on brand and always include the correct information. Write a clear subject line, like, ‘Sorry about that last email’ or ‘Oops, we made a mistake’ so your user knows why they’re getting another email from you. You might even be able to get your customer to read your replacement email first, since it will generally sit higher in their inbox. In the case of it being a big ‘oops’ moment, it’s best to respond quickly. In some cases, you can turn the problem into a positive. So now is the time to make a plan.Įvery business runs into marketing mishaps, and it’s all about how they handle it. How many emails went out? Just how big was this mistake? Was it just a simple typo or did you accidentally promote a 100% off sale rather than a 10% off sale? The small stuff can probably slide, but if your mistake is likely to cause customer dissatisfaction, you need to act quickly. If you report to someone, send an email to your manager explaining what happened.īonus points if you can offer suggestions for rectifying the problem (a fun but small freebie for anyone who spots your typo, perhaps?), or avoiding it in future.
#HOW TO RETRACT AN EMAIL IN OUTLOOK PROFESSIONAL#
If you’ve made a mistake, the best thing you can do is own it, and start handling it in a professional manner. But it’s okay, these things happen, and the most important factor at this point is how you recover from it. Once they’ve been sent, the cat’s out of the bag and they won’t come back. Sorry, but you won’t be able to recall these. I sent a mass marketing email with an error. So if you’ve sent to recipients outside of your office or to recipients using a completely different email provider, then this function won’t work. The catch is that the feature will also only work if you’re using a Microsoft Exchange email account and if the recipient is on the same server as you. One small silver lining here is that Outlook can tell you if a recall succeeds or fails for each recipient, so at least you’ll know who to apologise to. So if you’re very quick, you can unsend a ‘sent’ email – but if the recipient has already opened the email, it’s too late. Select the ‘Message’ tab, then in the ‘Move’ group click on ‘Actions’ and then select ‘Recall This Message.’Ī new window will open with two options ‘Delete unread copies of this message’ or ‘Delete unread copies and replace with a new message’. Although you have to be quick, and there’s a big catch.Īs soon as you have realised your error, head to your ‘Sent Items’ folder and then open the email you want to recall. Outlook is a little different, and there is a feature hidden here that essentially allows you to delete a sent email.
#HOW TO RETRACT AN EMAIL IN OUTLOOK HOW TO#
Unfortunately, if you’re looking for how to recall an email already sent in Gmail after that time is up, there’s nothing you can do about it but go into damage control. Instead of being able to recall an email in Gmail, this feature essentially delays sending the email for that time – allowing you a moment to panic and realise your mistake, then hit the ‘undo send’ button that pops up on screen every time you hit the send button. You can enable this feature in your settings (click on the little cog in the top right hand corner) and choose how long you would like your window to be.īasically, you can choose a window of 5, 10, 20, or 30 seconds.
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The closest thing to an email recall in Gmail is the ‘undo send’ feature. In fact, the need for unsending emails has become so common that major email service providers have started to offer solutions for when you need to recall an email.
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Whatever the case, these accidents are usually nothing that a follow-up or quick apology can’t fix, but sometimes it can cause real issues. Perhaps you’ve just spotted an embarrassing typo, realised you forgot to add an important detail, failed to attach a document, or entered the wrong name in the recipient box. Hayley Clark has some remedies and advice to ensure it never happens again. Anyone who uses email regularly knows that feeling – the heart palpatations after hitting ‘send’ on an email too soon.